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 A review of the moving industry in the U.S.
Various types of transportation and their pricing and logistics
The role of the Moving Consultant
The importance of moving for business customers as opposed to private customers The moving process and its components
Problems that arise during transport
Customer obligations and rights during transport
Customer service when contacted by an interested customer as well as after the sale process has been completed
Use of the “Granot” program to manage the sale process
The sale process, through finalizing of customer orders
Use of leads
Price quotes and pricing on the customer’s website
Presentation of leadtimes and schedules for implementing the move
Using the American Moving and Storage Association (AMSA) Tariff
Ethics and sales
The Certified Business Moving Consultant course trains company representatives to manage the process of handling a potential business customer via the customer’s website from the time he/she contacts the company through booking service and placing a transport order with the company.
This course is currently the crowning glory of the moving industry in the U.S., since most of the moving companies are attempting to open departments to handle business customers. A move of this sort could mean between tens and hundreds of thousands of dollars for the company.
This course is open to people with 6 months experience as Certified Telephone Moving Consultants at one of the moving companies in the U.S.
This position is only available in the U.S.
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