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 A review of the moving industry in the U.S.
Various types of transportation and their pricing and logistics
The role of the Moving Consultant
The moving process and its components
Problems that arise during transport
Customer obligations and rights during transport
Moving company obligations and rights
Customer service when contacted by an interested customer as well as after the sale process has been completed
Use of the “Granot” program to manage the sale process
The sale process, through finalizing of customer orders
Use of leads
Price quotes and pricing
Using the American Moving and Storage Association (AMSA) Tariff
Ethics and sales
The Certified Moving Consultant course trains company telephone representatives to manage the process of handling a potential customer from the time he/she contacts the company through booking service and placing a transport order with the company.
As the Moving Consultant is the company’s lifeline to providing work for the other departments within the company, this is one of the most important positions in the industry.
There is a real need for and constant lack of Moving Consultants throughout the U.S., thus a professional consultant is considered to be a real asset. It is possible to perform this job in the U.S.
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